7-day full refund policy

If Cracker Pro is not right for you, email support@cracker.im within 7 days of purchase for a full refund (for Monthly or Annual, within 7 days of your first charge). No reason is required.

Include your purchase email address and receipt or order reference. Do not send payment card details.

This policy also covers launch and discounted purchases. We refund the amount actually paid, including any tax charged, to the original payment method. Your bank or payment provider determines when the refund appears.

A refunded license is revoked and may no longer be used for Pro features. You may continue using Cracker’s free features.

This voluntary refund policy does not limit any mandatory consumer rights that apply to your purchase.

Monthly subscriptions cost USD 3 per month and Annual subscriptions cost USD 15 per year. Both renew automatically until canceled. The 7-day refund applies to your first subscription charge only. Renewal charges are not refunded, but you can cancel anytime in Cracker Settings → General → License → Manage subscription to stop the next renewal, and Pro keeps working until the end of the paid period. Subscription access requires periodic internet access and is cached offline for up to 72 hours, never beyond the paid period. Refunded or disputed subscriptions may be placed on hold; contact support for review.